Frequently Asked Questions
“I lost my care instructions!”
No problem! Click here.
“I love my scarf and want to purchase another! Do you have an online store?”
Yes, we do! View our CUSTOM ORDER form to place your order today!.
“How do I get my wet scarf home?”
Your one of a kind, hand painted item is folded and placed in a plastic bag along with care instructions of what to do next!
“I want to have an artisan create a custom scarf for me. Can I pick my colors and pattern?”
Of course! We would be happy to create a custom scarf for you. Click here for more information.
“I would love to do this at home! Can I have the recipe for the Magic Water?”
There are numerous websites which outline the process of water marbling but much of it is through trial and error. Due to the proprietary nature of our process, we cannot divulge our trade secrets.
“I noticed an odor when I opened my bag. Is this normal?”
Yes! The Magic Water we use is 100% all natural and organic! The smell will disappear after the first soak.
“My colors keep bleeding when I rinse! What do I do?”
Your first initial rinse will wipe off any excess paint. After this soak, gently wring out the item and lay flat or hang to dry. Once it is dry, iron the BACK side to set the colors. This will prevent future bleeding.
“What’s your return policy?”
Purchases can be returned within 30 days minus shipping costs.
“Do you travel to do custom parties?”
“What size scarves do you offer?”
We have several sizes of 100% Habotai Silk Scarves.
Choose from: 8″x54″, 17″x17″, 14″x72″
Do you have customer service?
Of course! Our friendly and knowledgeable customer service representatives are available Monday to Friday, 9 am to 5 pm. You can reach us at 407.876.3729!